Returns & Refund Policy

Yes, LQMK accepts returns on eligible items.

Return timeframes

If you change your mind about an eligible item bought online, tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the item.

How to start a return

Email hello@shoplqmk.co.uk with your order number and tell us you would like to return your item.
We will reply with the return instructions.
Send the item back within the return period.

Return condition

Please return items in a condition that reflects only the handling reasonably needed to inspect them, in the same way you might in a shop. We may make a lawful deduction if an item has lost value because it has been handled more than necessary.

Return postage

Unless the item is faulty, incorrect or not as described, return postage is normally your responsibility.

Refunds

Where a cancellation right applies, refunds will be made to the original payment method without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back. The basic standard delivery charge originally paid will also be refunded. Any extra amount paid for an upgraded delivery service is not refundable beyond the standard delivery amount.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, email hello@shoplqmk.co.uk as soon as possible with your order number and, where helpful, a photograph so we can put it right.

Personalised items

Genuinely personalised or custom-made items can have different cancellation rights where the law allows. Any applicable exception will be made clear before purchase. Choosing from our standard message, size or wearer/parent-carer options does not by itself remove your statutory rights.